Returns & Refunds
Last updated September 2026.
The short version
Stocked parts can come back within 15 days, less a 30% restocking fee. Parts we order in specially for you cannot be returned. You pay return freight unless the mistake was ours.
What can be returned
Stocked parts. Anything we keep on the shelf can be returned if you request it within 15 days of delivery. A 30% restocking fee applies.
Special-order parts cannot be returned. If a part shows as “Ordered in for you” rather than in stock, we buy it from the manufacturer specifically for your order. We cannot send it back, so we are not able to take it back either.
If you are not certain a special-order part is the right one, call us at (210) 667-1171 before you order. We would far rather spend five minutes on the phone with you than have you end up holding a part you cannot use. Give us your liftgate brand, model and serial number and we will confirm the part number with you.
Condition
To be accepted, a returned part must be:
- Unused and uninstalled
- In its original packaging, with any hardware and instructions that came with it
- Unmodified — not cut, drilled, painted or altered
Once a part has been fitted to a liftgate or trailer it cannot be returned. This applies especially to electrical and hydraulic components, which cannot be resold once they have been in a system.
Return freight
Return shipping is at your cost.
The exception is when the fault is ours — we sent the wrong part, or it arrived damaged or defective. In that case we cover the freight both ways and there is no restocking fee.
Damaged, defective or wrong parts
Let us know within 15 days of delivery. Photos of the part and the packaging help us sort it out quickly, particularly for freight damage. We will replace it or refund it, whichever you prefer.
A part that fails in service later is a warranty matter rather than a return. Maxon, Waltco and Tommy Gate parts carry their manufacturer’s warranty and those claims go through the manufacturer — call us and we will help you file it.
How to start a return
Call the parts desk at (210) 667-1171 or email info@aceweldingandtrailer.com with your order number and what you would like to send back. We will confirm whether the part is returnable and give you a return authorization number.
Please do not ship anything back before you have that number. Returns that arrive unannounced are difficult to match to an order, which slows your refund down.
Refunds
Once the part is back with us and inspected, we refund to the original payment method, less the restocking fee. Original shipping charges are not refunded. Allow a few business days for your bank or card issuer to post it.
Questions
Ace Welding & Trailer Co.
9425 FM 1346, San Antonio, TX 78263
(210) 667-1171 · info@aceweldingandtrailer.com
Monday–Friday, 8AM–5PM Central